Effective Date: 01 March 2025

At Moissanito.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return and refund process in accordance with the following terms:

 

1. Return Window

You have 30 days from the date of receiving your order to return the item(s) for a refund, provided the following conditions are met:

• The product is in fine condition, with no damage, scratches, or alterations.
• The item(s) are returned in their original packaging.
• The return request is made for a valid reason (e.g., product not as expected, wrong size, etc.). We reserve the right to reject return requests if we suspect fraudulent behaviour or misuse of the policy.

 

2. Conditions for Returns

To initiate a return, the following conditions must be met:

• The product should be in its original, unused condition with no damage, scratches, or signs of wear.
• The original packaging (boxes, tags, and accessories) should be intact and returned along with the product.
• You must provide a valid reason for the return. This helps us prevent misuse of the return policy, such as ordering items for an event and returning them afterward.

 

3. Refund Process

• Once we receive the returned product and confirm it meets the return conditions, a refund will be issued to the original payment method (e.g., credit card, PayPal) or an available alternate payment method.
• Refunds typically take 5-7 business days to process depending on your payment method and bank processing times.

 

4. Non-Returnable Items

• Cash on Delivery (COD) orders are not eligible for returns due to the complexity of processing refunds. To ensure customer satisfaction, we strongly recommend confirming your order via WhatsApp or a direct phone call before placing a COD order.

 

5. Return Shipping Costs

• Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.

 

6. Defective or Damaged Products

If you receive a defective or damaged product, please follow these steps:

• Document the issue: Take a video while unboxing the item to show any defects or damages.
• Contact us immediately: Send the video and a description of the issue to our customer support team at support@moissanito.com.

Once we verify the defect or damage, we will offer a replacement at no additional charge. If a replacement is not possible, we will issue a full refund.

 

7. Exchange Policy

Currently, we do not offer direct exchanges. If you need a different size, style, or item, please follow our return process and place a new order for the desired item.

 

8. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please contact us:

• Email: support@moissanito.com
• Phone: +971524453234
• WhatsApp: +971524453234