Effective Date: 01 March 2025
At Moissanito.com, we are committed to providing fast and reliable shipping for all of our customers. Please review our shipping policy below for details about our shipping procedures.
1. Shipping Destinations
We currently ship to the following regions:
- Pakistan
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Gulf countries (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman)
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United States and select international regions.
If you're located outside of these regions and wish to inquire about shipping, please contact us directly at support@moissanito.com.
2. Shipping Methods and Costs
We offer single express shipping for all orders, regardless of whether payment is made via Cash on Delivery (COD) or advance payment. This ensures all our customers receive their orders in a timely manner.
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Express Shipping:
- Available for all orders (COD & advance payment).
- Estimated delivery time is 2-7 business days for most regions, including Pakistan, Gulf countries, and the USA.
- Shipping costs are calculated at checkout based on the shipping destination.
3. Order Processing
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Order Processing Time: Orders are processed and shipped within 1-2 business days of receiving your order. Orders are shipped once payment has been confirmed.
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Custom Orders: If your order includes any customization (e.g., engraving), additional processing time may apply. We will notify you of any expected delays.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.
5. Duties and Taxes
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Customs Duties and Taxes: Customers are responsible for any customs duties, taxes, or import fees that may be charged by their country. These charges are not included in the shipping fees and are the responsibility of the customer.
6. Lost or Damaged Shipments
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Lost Shipments: In the rare event that your shipment is lost or delayed, please contact our customer service team at support@moissanito.com. We will assist you in resolving the issue with the carrier.
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Damaged Items: If your item arrives damaged, please refer to our Return & Refund Policy. You must provide a video of the damaged item as proof in order to qualify for a replacement or refund.
7. Shipping Address
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Accuracy of Information: Please ensure that the shipping information you provide is correct. Moissanito.com is not responsible for delays or errors caused by incorrect address details.
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Address Changes: Once an order is processed and shipped, we are unable to make changes to the shipping address. Please double-check your information before submitting your order.
8. Contact Us
If you have any questions or need assistance regarding shipping, feel free to contact us:
