Effective Date: 01 March 2025
At Moissanito.com, we are committed to providing fast and reliable shipping for all of our customers. Please review our shipping policy below for details about our shipping procedures.
Order Processing Time:
All orders are processed within 24–48 Hours after successful payment confirmation. During this time, each item goes through a quality inspection before dispatch. Orders are not shipped or delivered on weekends or public holidays.
Shipping & Delivery Time:
We offer international shipping to many countries worldwide.
- Estimated delivery time: 7–14 business days
- Delivery times may vary depending on destination, customs clearance, and courier operations.
Please note that delivery timelines are estimates and not guaranteed.
Shipping Origin:
Our products are sourced through trusted global suppliers and are dispatched after quality inspection from our processing facilities. Orders are shipped internationally using reliable courier services.
Shipping Carriers & Tracking:
We ship orders using reliable international courier services.
Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment’s progress.
Tracking updates may take 24–48 hours to appear after dispatch.
Customs, Duties & Taxes:
International shipments may be subject to customs duties, taxes, or import fees, depending on your country’s regulations. These charges are not included in the product price or shipping cost. Customers are responsible for paying any applicable customs fees.
Delays & Exceptions:
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- customs inspections
- courier delays
- weather conditions
- unforeseen logistical issues
Moissanito is not responsible for delays caused by factors beyond our control.
Incorrect Address or Failed Delivery:
Please ensure that your shipping address is accurate and complete at checkout.
We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
Orders returned to us due to failed delivery may require additional shipping charges for reshipment.
Lost or Missing Shipments:
If your order appears lost or has not arrived within a reasonable timeframe beyond the estimated delivery window, please contact us at support@moissanito.com.
If a shipment is confirmed as lost in transit after investigation, we will offer a replacement or full refund, as per our Refund Policy.
Contact Us:
For any shipping-related questions or assistance, please contact our support team:
📧 Email: support@moissanito.com
🕒 Response time: within 24–48 business hours
